We take a 20% non-refundable deposit in order to secure your booking. A confirmed booking constitutes a legal agreement between the customer and Kilcamb Lodge Hotel.
 
OUR CANCELLATION POLICY 

Where cancellation is made with 7 days or less notice of the booking arrival date the full value of the booking will become immediately due. However, up to 30% of the booking value may be used as a deposit to re-book at a future date within 6 months of cancellation.  The revised booking must be of the same duration, occupancy and room grade.

CORONAVIRUS SPECIAL CANCELLATION TERMS 

During the Pandemic, our booking and deposit terms are flexible. This means that should your booking not be possible due to Covid 19 restrictions or legal requirements as directed by the Government, we will allow you to transfer your deposit to enable you to re-book a new date up to the end of December 2021.
These terms supersede any cancellation terms previously provided or published.
 
For bookings of 3 rooms or more 30% of the full value of the booking deposit is required which is non-refundable in the event of cancellation. The full amount of the booking value will become due in the event of cancellation within 28 days or less of the booking date. For our Christmas and Hogmanay packages Deposits are £150.00 pp and are non-refundable.

In the event of cancellation, whilst your deposit is non-refundable, it may be transferred to a future date by agreement.
 
In the event of cancellation without the required notice, or in the event of a no show, the balance of the full value of the booking will be charged.
 
WEDDINGS AND EXCLUSIVE USE 

A non-refundable deposit of 30% of the total value of the booking will be required to confirm your wedding. Full payment is due 3 weeks prior to the event. All additional extras such as wines, drinks food costs incurred will be due for payment at check out on departure.
 
PAYMENT

Unless otherwise stated, all accounts are to be paid in full on departure.  The management reserves the right to charge your account for any items, which may have been inadvertently omitted from your final bill and for any items removed from the room. 
We accept most major credit cards. 
BACS PAYMENTS we accept payment by BACS on the following terms.
BACS can be used to pay in full for your accommodation.  Any payment by BACS transfer must be received 2 weeks prior to arrival. BACS cannot be used for deposit payments. We will only accept credit or debit cards to secure a reservation. We reserve the right to re-let your room where these terms are not met.
 
DOGS

We welcome Dogs in specified rooms at Kilcamb Lodge Hotel. These rooms are specified on the booking information and on our web site. In consideration of other hotel guests who may have allergies or do not like dogs, we would ask that dogs refrain from entering the two main reception rooms and dining rooms. Dogs should not be left unattended in bedrooms unless by prior arrangement with management. Owners are requested to leave their dog in their car if it barks or causes a disturbance to other guests.  A convenient door to the rear of the hotel is provided which is ideal for dogs and has easy access to and from our 22 acres of garden and is also the nearest available entrance/exit to rooms allocated for dogs. All dogs are required to bring their own beds. Any damage as a direct result of dogs in your room will be charged for. The charge for dogs in bedrooms is:  Small dogs £14.00 per dog per night - Large dogs £20.00 per dog per night. Maximum 1 large or 2 small dogs per room.
 

SMOKING 

Kilcamb Lodge is NO SMOKING throughout the hotel. Damage caused or cleaning required as a result of smoking in bedrooms will be charged for. Rooms, which cannot be let as a result of smoking, will be charged for as tariff to cover for additional cleaning and loss of revenue. Guests may smoke outside the front door and a cigarette extinguisher is provided there for guest’s convenience.
 

Bargain Breaks and Special offers Are only available to new bookings and cannot be offered or booked retrospectively. Any cancellations as a result of rate changes will be charged at 50% of the booking value. Hotel prices can change according to supply and demand and offers are set for limited periods of time. Once booked rates are non-transferable to any other offers or rates we advertise. A later booking maybe cheaper but availability will be more limited and preferred rooms may no longer be available. Please ensure you check our web site for any offers before booking.

Offers are only available in a single purchase basis.  No offers can be booked in conjunction with any other offers, block bookings of more than 2 rooms, vouchers or discounts. Upgrades are not available with any discounted or offer rates.
 
FURTHER INFORMATION

All cancellations must be made in accordance with our cancellation terms. Deposits where stated are non-refundable but may be transferable to a future date within 6 months of cancellation.  Should you unfortunately have to cancel at the last minute, we will return your deposit only providing we have been able to rent the room to another guest for the entire duration and value of your reservation.

Guests are able to check-in at any time after 3.00pm up until 11.00pm. Guests need to check-out by 11.00am on the departure date. Late check-out fee (per hour) £15.00.

Whilst every effort is made to fulfil any particular requests which you may have in relation to your stay with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make or expectations you may have and our failure in this regard will not constitute a breach of contract.
 
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you may:
 
Accept the changed arrangements as notified; or
 
Make alternative arrangements with us; or

Cancel and receive a full refund. (not applicable to cancellations resulting from the Coronavirus pandemic - see our COVID 19 paragraph.)

(please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation). 
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any booking.
 
COMPLAINTS OR COMMENTS

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately for you.
 
Problems which cannot be resolved there and then should be notified in writing to Barbara Grzeda, Kilcamb Lodge Hotel, Strontian, Argyll PH36 4HY
 
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
 
Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:
 
There is no breach of a legal duty owed to you by us or by our employees or agents;
Such loss or damage is not a reasonably foreseeable result of any such breach;
Any increase in loss or damage resulting from breach by you of any term of our contract;
Any loss is in excess of  the fee payable in respect of your stay.